Shipping Policy
Effective: 1 January 2026Delivery Areas
We currently deliver to all 36 states and the FCT (Abuja) in Nigeria. International shipping is not yet available.
Delivery Methods & Costs
- Standard Delivery — ₦1,500 · 3–5 business days
- Express Delivery — ₦3,500 · 1–2 business days
- Free Standard Delivery on all orders above ₦100,000
Business days are Monday to Friday, excluding Nigerian public holidays.
Processing Time
Ready-to-wear orders are processed within 1–2 business days before dispatch. Custom-made orders require 10–14 business days for production (5–7 with rush processing at an additional charge of ₦15,000).
Tracking
You will receive an SMS and email with a tracking link once your order has been dispatched. You can also check your order status in your account dashboard.
Failed Delivery
If delivery is unsuccessful, our courier will make two further attempts before returning the package to our facility. We will contact you to arrange re-delivery. Re-delivery incurs a ₦1,000 fee.
Lost or Damaged Parcels
Returns & Refunds
Effective: 1 January 2026Eligibility
We accept returns within 24 hours of delivery for ready-to-wear items that are:
- Unworn and unwashed
- In original condition with all tags attached
- In the original packaging
Non-Returnable Items
- Custom-made and bespoke pieces (unless there is a manufacturing defect)
- Items marked "Final Sale" at time of purchase
- Intimates and swimwear (for hygiene reasons)
- Gift cards
How to Initiate a Return
- Log in to your account and navigate to your order
- Click "Request Return" and select the items and reason
- You'll receive a return label within 24 hours
- Drop the package at any courier location or arrange a pickup
Refund Processing
Once we receive and inspect your return (within 2 business days of receipt), we will process your refund. Funds will appear in your original payment account within 5–10 business days depending on your bank.
Exchanges
We offer size and colour exchanges for in-stock items. Initiate an exchange the same way as a return, and select "Exchange" instead of "Refund." No additional shipping fee is charged for your first exchange per order.
Defective or Incorrect Items
Privacy Policy
Effective: 1 January 2026What We Collect
When you use PHERAN, we may collect:
- Account information — name, email, phone number, password (hashed)
- Order information — shipping address, order history, payment method type (not card details)
- Browsing data — pages visited, products viewed, time on site (via anonymised analytics)
- Communications — messages you send us via email, WhatsApp, or contact forms
How We Use Your Data
- To process and fulfil your orders
- To personalise your shopping experience and recommend products
- To send transactional emails (order confirmations, shipping updates)
- To send marketing communications (only with your explicit consent)
- To improve our website and services
Data Sharing
We do not sell your personal data. We share data only with:
- Delivery partners — your name and address for shipping
- Payment processors — Paystack, Flutterwave (they process, not store, your card details)
- Analytics providers — anonymised, aggregated data only
Data Retention
We retain your order data for 7 years for legal and accounting purposes. You may request deletion of personal data not required for legal compliance at any time.
Your Rights
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your account and associated data
- Right to opt out of marketing communications at any time
To exercise any of these rights, email privacy@pheran.ng.
Cookies
We use essential cookies to keep you logged in and maintain your cart. We also use analytics cookies to understand how our site is used. You can manage cookie preferences in your browser settings.
Security
All data is transmitted over HTTPS. Card payments are handled entirely by Paystack and Flutterwave — your card details never touch our servers. We conduct regular security audits and maintain industry-standard access controls.
Terms of Service
Effective: 1 January 2026Agreement to Terms
By accessing or using pheran.ng, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service.
Use of the Service
- You must be at least 18 years old to create an account
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to use the service only for lawful purposes
- You may not reproduce, distribute, or create derivative works from our content without written permission
Products & Pricing
All prices are in Nigerian Naira (₦) and inclusive of applicable VAT. We reserve the right to modify prices at any time without prior notice. Prices shown at checkout are final and binding for that transaction.
Product images are representative. Slight colour variations may occur due to fabric dye lots and screen calibration differences.
Intellectual Property
All content on this website — including designs, images, text, and the PHERAN brand — is the intellectual property of Pheran Limited and is protected by Nigerian and international copyright laws. Unauthorised use is prohibited.
Limitation of Liability
To the maximum extent permitted by law, PHERAN shall not be liable for any indirect, incidental, or consequential damages arising from your use of our service or purchase of our products, beyond the value of the specific transaction in question.
Dispute Resolution
Any disputes arising from these terms or your use of the service shall first be addressed through our customer care team. If unresolved, disputes shall be submitted to arbitration under the laws of the Federal Republic of Nigeria, with Lagos as the jurisdiction.
Changes to Terms
We may update these terms from time to time. We will notify you of material changes by email. Continued use of the service after changes constitutes acceptance of the revised terms.
Contact
For legal enquiries: legal@pheran.ng
Pheran Limited, 14 Borno Way, Surulere, Lagos, Nigeria.